Good Morning, Thank you for taking the time to provide us with your feedback in regards to your recent stay at the Kansas City Airport Marriott. Sincerely, Sharidan McCorkle Marriott Kansas City Airport Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kansas City. We will use your experience as a coaching opportunity going forward, towards our continued improvement. I sincerely apologize again and can understand why you would be uncomfortable. Unfortunately we can not hear the shower from the hall, so the houseman entered the room. In regards to your concern about the roll away bed begin placed in the guest room while in the shower when anything is requested of from our guest and there is no do not disturb sign on the door, we knock twice and if we do not hear a response we enter the room. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. You are absolutely correct, it is our policy to check ID before we allow anyone into a room. Please accept our sincere apology for any inconvenience we have caused you. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Good Afternoon, Thank you for taking the time to provide us with your feedback in regards to your recent stay at the Kansas City Airport Marriott. We appreciate your patience and understanding during this time. That is why we are so excited for our current complete hotel renovation. You are right, our hotel is showing it's age. We also thank you so much for your kind words about our staff. Thank you for bringing each of these issues to our attention. Everything that you described about your staff was completely unacceptable and not the Marriott brand standard. Please accept our sincere apology for any inconvenience that we have caused you.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |